Shipping policy
At FamiDear, we offer different fulfillment options depending on the product you purchase.
To provide the most accurate delivery expectations, please refer to the shipping and delivery time displayed on each product page before placing your order.
Free Shipping
FamiDear currently provides free standard shipping within the contiguous United States for eligible products.
There is no additional standard shipping charge for eligible orders.
Depending on the product size, destination, and delivery requirements, your order may be shipped through UPS, FedEx, LTL Freight, or another qualified logistics partner.
For oversized furniture, freight delivery may require a scheduled delivery appointment.
Our Product Categories
FamiDear currently offers furniture and home products across the following categories:
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TV Stands
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Coffee Tables
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Sofas
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Storage Cabinets
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Kitchen Furniture
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Mirrors
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European Luxury
European Luxury represents our high-end furniture offering. However, delivery times and fulfillment methods are determined by the individual product.
Some products are available through our standard fulfillment process, while selected products may be offered as Pre-Order Products.
Always check the delivery information displayed on the specific product page before placing your order.
Standard Products
Standard Products are products that are not identified as Pre-Order Products on the product page.
These products are processed and shipped through our standard fulfillment network.
Free Shipping
Eligible Standard Products are shipped with free standard shipping within the contiguous United States.
Processing & Delivery Time
90% of Standard Product orders are processed within 1–2 business days and are estimated to arrive within 4–5 business days after shipment.
Delivery times may vary depending on the product, destination, carrier, and other logistical conditions. For oversized furniture, delivery may take additional time due to freight scheduling.
Once your order has been shipped, tracking information will be provided so you can follow your delivery.
Shipping Carriers
Depending on the product size, destination, and delivery requirements, orders may be shipped through:
- UPS
- FedEx
- LTL Freight
- Other qualified logistics partners
Tracking information will be sent to the email address provided with your order once the shipment has been dispatched.
For oversized furniture, LTL freight delivery may be used instead of standard parcel shipping. Freight deliveries may require carrier scheduling or appointment coordination.
Pre-Order Products
Some products are specifically identified as Pre-Order on the product page.
These products are prepared or produced after the order is confirmed and may require an extended fulfillment period, typically 60–90 days.
The estimated timeline displayed on the product page may include:
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Production
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Quality inspection
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Shipping preparation
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Domestic transportation
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Final delivery arrangements
The 60–90 day timeline applies only to products specifically identified as Pre-Order Products with this timeline displayed on the product page.
Free Shipping
Eligible Pre-Order Products also include free standard shipping within the contiguous United States.
The shipping cost is included in our fulfillment arrangements, so customers do not need to pay an additional standard shipping fee for eligible orders.
Order Status & Production Updates
For Pre-Order Products, you can check your order progress through our self-service order status page.
Order Status: https://www.famidear.com/pages/order-status
Simply enter the email address used when placing your order to view the latest available order information.
For Pre-Order Products, order status information is updated according to key production and fulfillment milestones.
Depending on the stage of your order, updates may include:
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Order Confirmed
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Production Preparation
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Materials Preparation
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Production
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Quality Inspection
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Shipping Preparation
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In Transit
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Delivered
Please note that updates may not appear every day.
The order status is updated when your order reaches a relevant production or fulfillment milestone.
Once the product has entered the shipping stage, applicable carrier tracking information will also be provided.
Personal Order Support
For Pre-Order Products, our team may contact you during the production and fulfillment process when additional confirmation or coordination is required.
This may include:
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Confirming product specifications
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Confirming customization requirements
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Providing production updates
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Confirming shipping arrangements
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Coordinating delivery for oversized furniture
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Assisting with delivery-related questions
If you have questions about your order while it is being produced, please contact our customer support team at:
Email: marketingus@famidear.com
Delivery for Oversized Furniture
Certain large furniture items may require freight delivery rather than standard parcel shipping.
Depending on the product and destination, delivery may include:
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LTL Freight
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Scheduled delivery
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Appointment-based delivery
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White Glove Delivery, where available
For eligible orders, standard shipping remains free.
However, certain special delivery services or customer-requested services may involve additional charges. If any additional charge applies, our team will communicate this with you before the service is arranged.
Before delivery, the carrier or our team may contact you to confirm relevant delivery information, such as:
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Delivery address
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Delivery appointment
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Building access
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Elevator or stair access
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Special delivery requirements
Please make sure that the delivery address and contact information provided at checkout are accurate.
Delivery Time
Delivery times vary by product.
Standard Products
Standard Products will generally be processed and shipped through our regular fulfillment network.
The applicable processing and delivery estimate will be displayed on the product page.
Once shipped, you will receive a tracking number from the applicable carrier.
Pre-Order Products
For Pre-Order Products displaying a 60–90 day fulfillment timeline, the stated period includes the time required for production and fulfillment.
The estimated schedule begins after the order has been confirmed and the necessary production process has started.
Because these products are prepared or produced specifically for your order, the fulfillment timeline is longer than that of Standard Products.
The delivery timeline displayed on the individual product page is the most accurate reference for your order.
Delivery Guarantee for Pre-Order Products
For Pre-Order Products, FamiDear will provide an estimated delivery schedule based on the production and fulfillment process.
When a specific delivery date has been confirmed by a FamiDear consultant, that confirmed date will be used for our delivery guarantee.
If your order is delivered later than the confirmed delivery date, excluding delays caused by force majeure, customer-requested changes, inaccurate delivery information, failed delivery attempts, or other circumstances outside FamiDear's reasonable control, FamiDear will provide compensation equal to:
1% of the total order value for each calendar day of delay.
Any part of a calendar day will be treated as one full day for compensation purposes.
Applicable compensation will be processed after the order has been successfully delivered.
Shipping Coverage
We currently provide shipping within the contiguous United States, including the 48 adjoining states and Washington, D.C.
At this time, we do not ship to:
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Alaska
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Hawaii
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Puerto Rico
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Guam
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U.S. Virgin Islands
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American Samoa
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Northern Mariana Islands
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Freely Associated States
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APO/FPO/DPO military addresses
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P.O. Boxes
Please provide a valid residential or commercial street address for delivery.
Shipping Delays
Although we work carefully to maintain the estimated delivery schedule, circumstances beyond our reasonable control may occasionally affect production or transportation.
These circumstances may include:
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Severe weather
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Natural disasters
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Port or transportation disruptions
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Carrier delays
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Government restrictions
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Unexpected production interruptions
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Other events beyond our reasonable control
If a significant delay affects your order, we will provide updates when relevant information becomes available.
For Pre-Order Products with a confirmed delivery date, the applicable delivery guarantee will be handled according to the terms described above.
Tracking Your Order
Standard Products
Tracking information will be provided once your order has been shipped.
Depending on the product, your shipment may be handled by:
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UPS
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FedEx
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LTL Freight
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Other qualified logistics partners
Pre-Order Products
For Pre-Order Products, you can monitor production and fulfillment progress through our:
Order Status Page: https://www.famidear.com/pages/order-status
Once the order enters the shipping stage, applicable carrier tracking information will also be provided.
Need Assistance?
If you have questions about shipping, delivery times, production progress, or your order status, please contact us at:
Email: marketingus@famidear.com
When contacting us about an existing order, please include your order number and the email address used to place the order so that we can assist you more efficiently.
We are committed to providing a clear delivery experience, reliable tracking, and free standard shipping on eligible orders within the contiguous United States.