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FamiDear
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Warranty & Accessibility Policy

Last Updated: August 19, 2026
At FamiDear, we are committed to providing thoughtfully designed furniture and home products, together with a reliable shopping and after-sales experience.
This policy explains our approach to product quality and warranty support, as well as our commitment to making the FamiDear website accessible and easy to use.

  1. Product Warranty & Quality Support

FamiDear stands behind the quality of the products we sell.
If you believe that a product has a manufacturing defect, workmanship issue, missing component, or other product-related quality issue, please contact us so that our customer service team can review the situation and determine the appropriate solution.
Depending on the nature of the issue, the available solution may include:
  • Replacement parts
  • Repair assistance
  • Product replacement
  • A partial refund or compensation
  • A full refund in appropriate circumstances
  • Another reasonable solution based on the specific situation
The final resolution will depend on the nature and severity of the issue, the product involved, and the circumstances of the claim.

  1. What Is Covered

Warranty and quality support may apply to issues resulting from:
  • Manufacturing defects
  • Defects in materials or workmanship
  • Missing or incorrect components supplied with the product
  • Product damage that occurred before delivery
  • Functional problems that prevent the product from being used as reasonably intended
For products with special features, including lighting, electrical components, or integrated functions, additional product-specific warranty or usage requirements may apply where stated on the individual product page.
If a product page provides a specific warranty period or warranty condition, the terms displayed on that product page will apply to that product.

  1. What Is Not Covered

Warranty or quality support generally does not apply to problems caused by circumstances outside FamiDear's responsibility, including:
  • Normal wear and tear
  • Natural variations in wood grain, marble, leather, fabric, color, or other natural materials
  • Minor variations that are inherent to handmade or natural-material products
  • Damage caused by improper assembly or installation
  • Damage caused by misuse, abuse, accidents, or negligence
  • Damage caused by modification or alteration of the product
  • Damage caused by improper cleaning, maintenance, storage, or use
  • Damage caused by moving the product after delivery
  • Damage caused by exceeding the product's intended weight or usage limitations
  • Damage caused by exposure to inappropriate environmental conditions
  • Damage occurring after delivery that is unrelated to a manufacturing defect
  • Normal changes in appearance resulting from regular use
For furniture made with natural materials, differences in texture, grain, color, knots, veining, and other natural characteristics are not necessarily considered defects.

  1. Installation & Assembly

Customers are responsible for following the assembly and installation instructions provided with their products.
If a product is damaged because it was improperly assembled, installed, modified, or handled, the resulting damage may not be covered under our warranty or quality support.
If you experience difficulty during assembly, please contact us before making modifications to the product. Our customer service team may be able to provide installation guidance or other assistance.
For products requiring professional installation, customers are responsible for ensuring that the installation is performed appropriately.

  1. How to Submit a Warranty or Quality Claim

If you believe your product has a quality issue, please contact us as soon as reasonably possible after discovering the issue.
To help us evaluate your claim efficiently, please provide:
  • Your order number
  • The email address used to place the order
  • A description of the issue
  • Clear photos of the product
  • Photos showing the affected area or component
  • A short video when necessary to demonstrate a functional issue
  • Photos of relevant packaging or shipping damage when applicable
Our team may request additional information if necessary to determine the cause of the issue.
Providing complete information helps us review your case more efficiently and determine the most appropriate solution.

  1. Damage During Delivery

If your product arrives with visible damage, please contact FamiDear as soon as possible and provide photographs of the product and relevant packaging.
Delivery-related claims may require us to coordinate with the carrier or logistics provider.
Depending on the circumstances, FamiDear may offer a replacement part, repair, replacement product, compensation, refund, or another appropriate solution.
Please do not discard damaged components or packaging before we have completed our review, unless otherwise instructed by our customer service team.

  1. Warranty Support and Returns

Warranty support and product returns are separate processes.
If you are requesting a return because you simply changed your mind or no longer want the product, the applicable terms are governed by our Refund, Cancellation & Return Policy.
If you are reporting a manufacturing defect, product quality issue, or damage that may be FamiDear's responsibility, our customer service team will review the situation under this policy.
Nothing in this Warranty Policy is intended to reduce or replace any rights that you may have under our Refund, Cancellation & Return Policy or applicable law.

  1. Custom, Made-to-Order & High-End Products

Certain FamiDear products are produced specifically for individual customers and may require an extended production period.
For these products, including products identified on the product page with an extended production timeline, warranty and quality claims will be evaluated based on the specific product, order, materials, craftsmanship, and circumstances involved.
Natural materials and handcrafted products may contain variations in:
  • Color
  • Texture
  • Grain
  • Veining
  • Finish
  • Surface characteristics
Such variations may be inherent characteristics of the materials or craftsmanship and will not automatically be considered manufacturing defects.
If a product has a confirmed quality issue, FamiDear will work with the customer to determine an appropriate solution.

  1. Accessibility Statement

FamiDear is committed to providing a website experience that is accessible and usable for as many customers as reasonably possible.
We strive to improve the accessibility and usability of our website and digital content over time.
Our efforts may include improving:
  • Website navigation
  • Page structure and headings
  • Text readability
  • Image descriptions and alternative text where appropriate
  • Keyboard navigation
  • Website functionality
  • Compatibility with commonly used browsers and assistive technologies
Because our website is continuously updated with new products, features, applications, and content, some areas may not always provide the same level of accessibility.
We are committed to identifying and addressing accessibility issues as they are brought to our attention.

  1. Accessibility Assistance

If you experience difficulty accessing or using any part of the FamiDear website, please contact us.
When contacting us, please provide:
  • The page or feature you are having difficulty accessing
  • A description of the accessibility issue
  • The device or browser you are using, if relevant
  • Any other information that may help us understand the issue
Our team will make reasonable efforts to assist you and identify an appropriate solution.
You can contact us at:
Email: marketingus@famidear.com

  1. Third-Party Content and Services

Some features of the FamiDear website may be provided through third-party applications, services, payment providers, social media platforms, or other external technologies.
While we work to provide a consistent and accessible experience, we may not control the accessibility of third-party websites, applications, tools, or content.
If you experience an accessibility issue caused by a third-party service, please contact us and we will make reasonable efforts to determine whether we can assist or provide an alternative way to access the relevant information.

  1. Changes to This Policy

We may update this Warranty & Accessibility Policy from time to time to reflect changes to our products, services, website, business practices, or applicable requirements.
When we make changes, we will update the Last Updated date at the top of this page.
We encourage customers to review this policy periodically for the latest information.

  1. Contact Us

If you have questions about product quality, warranty support, accessibility, or this policy, please contact us:
LUCK IDEA LIMITED
Email: marketingus@famidear.com
Business Address: NO.650 CHEUNG SHA WAN ROAD, CHINA SHIPBUILDING TOWER, 19/F, ROOM A, UNIT 08, Sham Shui Po, Kowloon, Hong Kong.