Every brand has a different pricing strategy. Our Black Friday discounts are direct markdowns based on our actual regular selling prices. While the discount percentage is around 30% to 47%, our products have a higher unit price. Therefore, the absolute amount you save is quite significant (for example, you save over 1000 instantly on an item originally priced at 3238). We don't play the "inflate-then-discount" trick. The current Black Friday prices are genuine offers achieved by truly cutting our profit margins to benefit you.

If the issue is verified to be caused by FamiDear (e.g., manufacturing defect, shipping damage, wrong item), please contact us immediately at marketingus@famidear.com with your order number and clear photos/videos. We will review the case and provide a solution (replacement parts, replacement, partial compensation, or refund at our discretion). You will not be charged for these errors.

Yes, but strict conditions apply due to the high volume of the Black Friday event and the nature​ of furniture products. All returns must be authorized in advance. Please carefully review the​ timelines and fees below before placing your order.

You can easily track your order based on the product type you purchased:​
For Standard Products (In-stock): Once your order has been shipped, we will send a shippingconfirmation email with a tracking number. You can use this tracking number to follow yourpackage directly on the carrier's website (UPS, FedEx, etc.).​
For Pre-Order Products (Made-to-Order): Since these items take 60-90 days to fulfill, you canmonitor the production progress anytime by visiting our Order Status Page. Simply enter theemail address you used at checkout.

Please don't worry.​ 
For Pre-Order Products: We only update the status when your order reaches a key milestone(e.g., Order Confirmed, Production, Quality Inspection, Shipping Preparation). Updates may notappear every day, as the production process takes time.​
For Standard Products during Black Friday: Due to high order volume, there might be a 3-5business day delay in processing and carrier scans. If your tracking shows no movement formore than 3 business days after shipment, or if it has passed our estimated delivery window,please contact us at marketingus@famidear.com.