At FamiDear, we provide secure and reliable payment options to ensure a smooth transaction experience. The following payment methods are currently accepted:
1. Credit and Debit Cards We accept major credit and debit cards, including:
Visa
MasterCard
American Express
Discover
JCB
UnionPay
Please ensure that your billing address matches the information registered with your card issuer to avoid payment failures or order processing delays.
2. PayPal You may complete your purchase using PayPal. As a trusted third-party payment provider, PayPal securely processes your payment information. FamiDear does not store your full payment credentials, providing an additional layer of protection.
3. Google Pay / Apple Pay / Shop Pay We also support accelerated checkout options such as Google Pay, Apple Pay, and Shop Pay. These services use encrypted technology and may require authentication through your device or account to complete the transaction securely.
Payment Security
All transactions are processed through secure systems using industry-standard encryption technologies (such as SSL). FamiDear does not store complete credit card details. Your personal information is handled in accordance with our privacy and data protection policies.
Currency
All prices listed on our website are in USD. If you are paying from outside the United States, your bank or payment provider may convert the transaction into your local currency based on their applicable exchange rate. Additional fees (such as foreign transaction fees) may apply and are determined by your financial institution.
Order Review & Payment Verification
To prevent unauthorized transactions, some orders may be subject to additional verification procedures, including but not limited to:
3D Secure authentication
One-time password (OTP) verification
Manual order review
Order processing may be delayed during verification. If verification cannot be completed, the order may be canceled.
Payment Failure & Risk Control
Payments may fail for several reasons, including:
Bank authorization decline
Mismatched billing information
Risk control systems blocking the transaction
Network or system errors
If your payment is unsuccessful, we recommend contacting your card issuer or trying an alternative payment method.
Customer Support
If you experience any issues during payment, please contact our support team at: marketingus@famidear.com
We will be happy to assist you.
Free Shipping
At FamiDear, we are committed to providing a smooth and reliable delivery experience. Please review the following shipping details before placing your order.
Shipping Method All orders are shipped via trusted carriers such as UPS, FedEx, and LTL freight services, depending on the size and type of the product.
Shipping & Delivery Area
We currently ship within the contiguous United States (the 48 adjoining states and Washington, D.C.).
We are unable to ship to the following locations: • Alaska and Hawaii • All U.S. territories and associated states (including Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands, and Freely Associated States) • APO/FPO/DPO addresses • PO Boxes
Please ensure you provide a complete residential or commercial street address for delivery.
In-Stock Items
Processing Time: 1–2 business days
Delivery Time: 3–7 business days
Once your order has been shipped, tracking information will be sent to you via email.
Custom Orders Custom products are made based on your selected options and design preferences. Due to the personalized production process, the timeline is longer than standard orders.
Estimated Production & Delivery Time: Approximately 2–3 months
Our customer service team will contact you after your order is placed to confirm details. You are also welcome to reach out at any time to check the progress of your order.
Shipping Delays While we aim to deliver all orders on time, delays may occur due to extreme weather conditions, holidays, or other unforeseen logistics factors. We appreciate your understanding.
Need Assistance? If you have any questions regarding shipping or your order status, please contact us at: marketingus@famidear.com
Our team is always here to help.
30 Days Return
At FamiDear, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a clear and straightforward return process. Please review the following terms and conditions before initiating a return.
General Return
Most items can be returned within 30 days of delivery, provided they meet the following conditions:
The item must be brand new and unused
The item must be unassembled and in its original packaging
The item must be free from any visible damage
All accessories, manuals, and tags must be included
Please note: Items must be returned in their original condition to be eligible for a return.
Important:
Customers are responsible for return shipping costs
A 20% restocking fee will apply to returns
The restocking fee will be waived if the return is due to a defect, damage, or error on our part
Non-Returnable Items
The following items are not eligible for return:
Custom or personalized products
Items marked as “Non-Returnable” on the product page
Opened or used items that do not meet the return conditions
Items with visible stains or damage caused by misuse
Return Process
To initiate a return, please follow these steps:
Initiate a Return Request Log in to your FamiDear account, go to “My Orders,” select the item, and submit a return request.
Packaging Ensure the item is securely packed in its original packaging, including all parts, instructions, and accessories.
Shipping Label Once your return request is approved, a return shipping label will be sent to you via email. Please attach it to your package.
Ship the Package Drop off the package at your nearest carrier location. Please keep the tracking number for your records.
Damaged or Faulty Items
If your item arrives damaged or defective, please contact us within 7 days of delivery.
To assist with your request, please provide:
Photos of the damaged item
Photos of the packaging (including the outer box and label)
We will review the issue and provide a suitable solution, such as a replacement or a full refund.
Refund Process
Once the returned item is received and inspected, we will issue a refund to your original payment method within 3–5 business days.
Please note:
Original shipping fees are non-refundable, unless the return is due to our error (e.g., damaged or incorrect items)
Processing time may vary depending on your payment provider
Exchange Policy
We currently do not offer direct exchanges. If you would like a different item, please return the original item (if eligible) and place a new order.
Questions?
If you have any questions or need assistance with your return, please contact us at: marketingus@famidear.com
We are here to help.
Member Discount
At FamiDear, we believe our customers deserve more. That’s why we offer exclusive benefits and special savings for our members.
Exclusive Member Savings
Join our membership program and enjoy up to 40% off + free shipping on your purchase. It’s our way of welcoming you to the FamiDear community.
Ongoing Member Discounts
As a member, you’ll gain access to ongoing promotions, exclusive discounts, and free shipping offers available only to our members. These offers are designed to help you enjoy more value when shopping for your home.
Member-Only Events
We regularly host exclusive member events and themed promotions, giving you early or priority access to selected products and limited-time offers. From seasonal campaigns to special collections, members always get more.
Why Join FamiDear Membership?
Enjoy up to 40% off + free shipping
Access member-only deals and pricing
Participate in exclusive themed promotions and events
Be the first to discover new arrivals and special offers
Join Us Today
Become a FamiDear member and start enjoying exclusive savings and benefits designed just for you.
Sign up now – elevate your space with furniture that inspires, every day.
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