FamiDear offers thoughtfully designed furniture and home products for different areas of the home. Our collection includes TV stands, coffee tables, sofas, storage cabinets, kitchen furniture, mirrors, and European Luxury furniture.

TV stands are one of our core product categories, while our other furniture collections are designed to complement living rooms, dining spaces, and other areas of your home.

FamiDear products are made using different materials depending on the individual design, including wood, marble, leather, fabric, metal, glass, and other materials.

Because materials vary by product, please refer to the Materials and Product Details sections on the individual product page for the most accurate information.

Yes. Selected FamiDear products use natural materials such as wood, marble, stone, and genuine leather.

Natural materials may have variations in color, grain, texture, veining, and other surface characteristics. These differences are natural characteristics of the material and are not necessarily considered defects.

Product appearance may vary slightly because of lighting, photography, display settings, manufacturing processes, and natural material variations.

For products made with natural materials such as wood, marble, stone, or leather, differences in grain, texture, color, or pattern are normal and may make each piece unique.

The dimensions and specifications of each product are provided on its individual product page.

Before purchasing large furniture, we recommend measuring your available space as well as doorways, hallways, elevators, stairways, and other access points to make sure the product can be delivered and installed successfully.

When choosing a TV stand, consider your TV width, room size, viewing height, storage needs, and available wall space.

A TV stand that is wider than your television often creates a more balanced appearance. Always check the dimensions and product specifications before placing your order.

A 75-inch television can have different overall dimensions depending on the model and manufacturer, so we recommend measuring the actual width of your TV before choosing a TV stand.

For a balanced setup, many customers prefer a TV console that is wider than the television itself. Please compare your TV dimensions with the dimensions listed on the FamiDear product page.

Yes. FamiDear offers bathroom mirrors, including selected LED mirror products designed for modern bathrooms and home interiors.

Features vary by model, so please check the individual product page for information about LED lighting, anti-fog functionality, dimensions, and other specifications.

Selected FamiDear LED bathroom mirrors feature anti-fog functionality.

Because features may vary between models, please check the specifications on the individual product page to confirm whether a particular mirror includes an anti-fog function.

If you are unsure about a product's dimensions, materials, features, or suitability for your space, please contact FamiDear customer support before placing your order.

Our team can help you review the information available for the product and answer questions about your purchase.

FamiDear currently offers several furniture and home product categories, including:

• TV Stands
• Coffee Tables
• Sofas
• Storage Cabinets
• Kitchen Furniture
• Mirrors
• European Luxury
  

Our collection is designed to provide complementary furniture for different areas of the home.

European Luxury is FamiDear's high-end furniture offering, featuring designs with a more refined and sophisticated European aesthetic.

European Luxury products may have different materials, craftsmanship, fulfillment methods, and delivery timelines depending on the individual product.

Please refer to the specific product page for the applicable information.

Not necessarily.

European Luxury describes a product collection, while Pre-Order describes a specific fulfillment method.

Some European Luxury products may be offered as Pre-Order Products, but customers should always check the individual product page to determine whether a product is marked Pre-Order and what delivery timeline applies.

Standard Products are products that are not identified as Pre-Order Products on the product page and are processed through FamiDear's standard fulfillment network.

Pre-Order Products are specifically identified as Pre-Order on the product page and may require an extended fulfillment period, typically 60–90 days when that timeline is displayed.

The individual product page is the most accurate reference for the applicable delivery timeline.

Products specifically identified as Pre-Order may typically require 60–90 days, depending on the product and the timeline displayed on its product page.

This period may include production, quality inspection, shipping preparation, transportation, and final delivery arrangements.

Some Pre-Order Products are prepared or produced specifically after an order is confirmed.

However, Pre-Order should not be understood as a general custom furniture service. Any product-specific specifications or requirements will be based on the information provided on the individual product page and during the order process.

FamiDear does not currently offer a general, open-ended custom furniture service.

Certain Pre-Order products may require confirmation of product specifications or order-related requirements during the fulfillment process. Any available options or requirements will be stated on the individual product page or confirmed by our team.

Yes. In addition to TV stands, FamiDear offers complementary furniture including coffee tables, sofas, storage cabinets, and kitchen furniture.

Product availability, dimensions, materials, and fulfillment timelines vary by product and are provided on the corresponding product pages.

The product page will indicate the applicable product availability and fulfillment information.

Before placing an order, please review the product page carefully for availability, product options, processing information, and estimated delivery time.

The individual product page is the best source for the latest information about a product, including:

• Dimensions
• Materials
• Features
• Availability
• Product options
• Pricing
• Estimated delivery timeline
  

Because product information may change, please review the product page before placing your order.

Yes. FamiDear currently provides free standard shipping within the contiguous United States for eligible products.

Depending on the product, size, destination, and delivery requirements, your order may be shipped through UPS, FedEx, LTL Freight, or another qualified logistics partner.

FamiDear currently ships within the contiguous United States, including the 48 adjoining states and Washington, D.C.

We currently do not ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands, Freely Associated States, APO/FPO/DPO military addresses, or P.O. Boxes.

A valid residential or commercial street address is required.

Delivery times vary by product.

For Standard Products, the applicable processing and delivery estimate is displayed on the individual product page.

For Pre-Order Products, the product page will display the applicable extended fulfillment timeline, which may typically be 60–90 days when specified.

Please always refer to the individual product page for the most accurate delivery estimate.

Standard Products are processed and shipped through FamiDear's regular fulfillment network.

The applicable processing and delivery estimate will be displayed on the individual product page. Once the order has shipped, tracking information will be provided by the applicable carrier.

Pre-Order Products may require an extended fulfillment period because they may be prepared or produced after the order is confirmed.

When a product is specifically identified as a 60–90 day Pre-Order, the stated period may include production, quality inspection, shipping preparation, transportation, and final delivery arrangements.

Depending on the product, destination, size, and delivery requirements, FamiDear may use:

• UPS
• FedEx
  LTL Freight
• Other qualified logistics partners
  

The shipping method is determined based on the specific order and delivery requirements.

Large furniture may require LTL freight instead of standard parcel delivery.

Depending on the product and destination, delivery may include scheduled or appointment-based delivery. White Glove Delivery may also be available for eligible services.

For certain deliveries, the carrier or FamiDear may contact you to confirm delivery arrangements and access requirements.

For Standard Products, tracking information will be provided once the order has shipped.

For Pre-Order Products, you can monitor production and fulfillment progress through the FamiDear Order Status page. Once the order enters the shipping stage, applicable carrier tracking information will also be provided.

Pre-Order customers can check their order progress through the FamiDear Order Status page using the email address used when placing the order.

Available updates may include:

Order Confirmed → Production Preparation → Materials Preparation → Production → Quality Inspection → Shipping Preparation → In Transit → Delivered

Updates are provided when an order reaches a relevant milestone and may not appear every day.

If a FamiDear consultant has provided a confirmed delivery date for a Pre-Order Product and the order is delivered after that date, FamiDear may provide compensation equal to 1% of the total order value for each calendar day of delay, subject to the conditions and exclusions in our Shipping & Delivery Policy.

This guarantee does not apply to delays caused by force majeure, customer-requested changes, inaccurate delivery information, failed delivery attempts, or other circumstances outside FamiDear's reasonable control.

For eligible Standard Products:

Within 7 calendar days: the product must generally remain unopened, unassembled, uninstalled, and unused.

Days 8–30: eligible change-of-mind returns may be accepted, but the customer is responsible for return shipping and a 10% deduction from the order amount may apply.

After 30 days, change-of-mind returns are generally not accepted.

Please review the complete Refund, Cancellation & Return Policy for all conditions.

Eligible Standard Products may generally be returned within 7 calendar days if the original package remains unopened and the product has not been assembled, installed, or used.

Customers should contact FamiDear before returning an item and receive return authorization.

For eligible Standard Products returned between day 8 and day 30 because of a change of mind, personal preference, incorrect size, or similar non-FamiDear reason, the customer is responsible for return shipping and a 10% deduction from the order amount may apply.

After 30 days, change-of-mind returns for Standard Products are generally not accepted.

In exceptional circumstances, FamiDear may review a return request on a case-by-case basis. Additional return shipping costs and deductions may apply where a return is approved.

Pre-Order cancellation terms are different from Standard Product returns.

Generally:

• Within 15 days from order confirmation: eligible cancellation may be accepted without a cancellation deduction.
  
• Days 16–30: cancellation may be accepted with a 15% deduction.
  
• After 30 days: cancellation for change of mind or other non-FamiDear reasons is generally not accepted.
  

Please review the applicable Pre-Order cancellation terms before placing your order.

Yes.

Please contact FamiDear customer support and receive return authorization before shipping a product back.

Unauthorized returns may not be accepted or may result in delays in processing your refund.

Please contact FamiDear as soon as reasonably possible and provide:

• Your order number
  
• Clear photos of the damaged product
  
• Photos of the affected area
  
• Photos of the packaging
  
• A short video when necessary
  

Please do not discard damaged components or packaging before FamiDear has completed its review unless our customer service team instructs you otherwise.

Depending on the circumstances, we may provide replacement parts, repair assistance, a replacement product, compensation, a refund, or another reasonable solution.

If a product arrives with missing, incorrect, or defective components, please contact FamiDear customer support with your order number, photos, and a description of the issue.

Our team will review the situation and determine the appropriate solution, which may include replacement parts, repair assistance, product replacement, compensation, or another reasonable resolution.

Warranty and quality support may apply to issues such as:

• Manufacturing defects
  
• Material or workmanship defects
  
• Missing or incorrect components
  
• Damage occurring before delivery
  
• Functional problems that prevent the product from being used as reasonably intended
  

If a product page provides a specific warranty period or warranty condition, those product-specific terms will apply.

Not necessarily.

Natural materials may naturally vary in color, grain, texture, knots, veining, finish, and surface characteristics.

These variations are generally considered natural characteristics of the material rather than manufacturing defects.

Select the product you would like to purchase, choose any available options, add the product to your cart, and proceed to checkout.

Enter your shipping and payment information, review your order details, and complete the checkout process.

Before placing an order, please review the product page for dimensions, specifications, availability, and delivery information.

FamiDear currently accepts:

• Visa
• Mastercard
• American Express
• Discover
• JCB
• UnionPay
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• Afterpay
• Klarna
  

Afterpay and Klarna eligibility, payment plans, and installment terms are determined by the applicable payment provider.

Yes. FamiDear uses industry-standard security technologies, SSL encryption, and PCI-compliant payment gateways to protect transactions.

FamiDear does not store complete credit card information on its own servers.

Payment processing may involve trusted third-party payment providers.

A payment may fail because of:

• A declined transaction by your card issuer
• Incorrect billing information
• Insufficient funds or credit
• Bank fraud prevention or risk controls
• Temporary network or system issues
  

Please check your billing information, contact your card issuer, or try another payment method. You can also contact FamiDear customer support for assistance.

Certain orders may require additional verification to help protect customers against unauthorized transactions.

Verification may include:

• 3D Secure authentication
• One-Time Password (OTP)
• Manual order review
• Identity verification when necessary
  

Order processing may begin after verification is successfully completed.

Yes. FamiDear supports Afterpay and Klarna for eligible customers.

Payment plans, eligibility, installment options, and approval are determined by Afterpay or Klarna and may vary depending on the customer's circumstances.

Yes. FamiDear's Payment Policy states that applicable sales taxes are included in the displayed product prices, and no additional applicable sales taxes will be added at checkout.

If you believe your order may qualify for a tax exemption, please contact customer support before placing the order.

Please contact FamiDear customer support as soon as possible if you need to change your shipping address.

Because orders may enter processing or shipment, address changes cannot always be guaranteed after an order has been placed.

Always verify your shipping address and contact information carefully before completing checkout.

Please contact FamiDear customer support as soon as possible if you need to cancel or modify an order.

Cancellation and modification options depend on the product type, order status, processing stage, and applicable return or cancellation policy.

Pre-Order Products have specific cancellation terms, so please review those terms before ordering.

You can contact FamiDear customer support at:

marketingus@famidear.com

For questions about an existing order, please provide your order number and the email address used to place the order.

Our team can assist with product questions, orders, shipping, returns, payment issues, warranty claims, and other customer support matters.